RETURNS AND WARRANTIES
At Raptor Equipments, we understand the importance of reliable equipment, especially in a professional setting like a workshop. Therefore, in addition to carefully selecting the products we offer, we also pay close attention to managing returns, defects, and warranty claims, with clear and transparent processes.
Below you will find all the useful information on how returns and warranties are handled for equipment purchased through our online shop.
📦 Returns and exchanges
Non-compliant or defective products
If the equipment you receive has a manufacturing defect, an initial malfunction, or does not correspond to what you ordered, please notify us as soon as possible, preferably within 14 days of delivery .
To allow us to process your request quickly and efficiently, please write to us at:
info@raptorequipments.com
Indicating:
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order number
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model and serial number of the equipment
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description of the problem encountered
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any photos or videos showing the defect
Once we receive this information, our technical team will evaluate the case and propose the most appropriate solution: repair, component replacement, or, if necessary, complete equipment replacement.
When the defect is attributable to a manufacturing defect or an original problem with the product, the collection and management costs are at our expense .
Returns due to second thoughts
The equipment we offer is designed for professional use and often involves large volumes, weights, and complex logistics. For this reason, returns due to a change of heart are evaluated on a case-by-case basis .
Generally speaking, to be eligible for this type of return, the equipment must:
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never be used
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be complete with original packaging and accessories
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be presented in conditions that allow for further resale
In these cases:
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Shipping and collection costs are the responsibility of the customer
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Any damage, signs of use or missing parts may result in a partial reduction of the refunded amount.
For any questions or preliminary assessments, please contact us before requesting a return: technical advice can often avoid misunderstandings and unnecessary delays.
🛡️ Equipment Warranty
All Raptor Equipments equipment is covered by a warranty , designed to protect the professional in the event of defects and malfunctions not due to improper use.
Duration and scope of the warranty
For supplies intended for professional use, the warranty generally covers:
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manufacturing defects
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malfunctions not attributable to incorrect installation or incorrect use
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component problems that occur during proper use of the equipment
The warranty applies from the date of delivery of the machine.
Depending on the type of product and its intended use, conditions may vary. Therefore, if necessary, we always invite you to contact us for a detailed review of your individual case.
What is not covered by the warranty
The following are normally excluded from coverage:
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damage caused by installations that do not comply with the manufacturer's instructions
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improper or unsuitable use with respect to the intended use
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unauthorized modification or tampering interventions
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natural wear and tear of consumable components (e.g. rubber parts, consumables, etc.)
Even in these situations, our goal is still to support you by finding the most convenient and quickest solution to get your equipment back in full service.
🧰 How to request warranty service
In case of a problem, the first step is always a thorough technical assessment .
To open a support request, simply write to us at:
info@raptorequipments.com
Indicating:
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workshop or company data
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order number and, if available, purchase invoice
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model and serial number of the equipment
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detailed description of the problem encountered
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photos or videos that can help us better understand the situation
Our team will analyze the report and propose the most suitable solution: remote support, sending spare parts, technical intervention through our partners, or possible return of the equipment.
🤝 Our commitment
Our goal is not just to sell equipment, but to build a relationship of trust with the workshops that choose Raptor Equipments.
That's why we're committed to managing returns and warranties with integrity, transparency, and the continuity of your business: minimal red tape, more practical solutions.
